Have questions? We have answers!

Frequently asked questions

When will my order(s) ship?

Orders are processed in the order in which they are received and typically ship within 3-5 business days.

Can I pick up my order at the zoo?

You can! Just select "Pick up at Zoo" as your shipping option. We will contact you with available dates and times for pickup!

Where does all the money go?

100% of your purchase goes right back into the Zoo's conservation and education initiatives. The Lehigh Valley Zoo is a non-proft and all funds go into our mission and operations!

When will I be able to buy ___?

We're always looking at our best sellers when we decide what to add to our Online Nature Store. Keep an eye out - your favorite product might show up soon!